Refunds / Exchanges

Returns

Our Return / Exchange policy is 30 days from the date you receive the item you purchased. Unfortunately, we cannot issue a refund for items that have gone over 30 days.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags intact.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 757-696-8300 or email us at debbie@petescustomcycles.com.

Please do not send your purchase back to the manufacturer.

There are certain situations where a partial refund might be issued (if applicable)

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at petescustomcycle@gmail.com and let us know the item you purchased, when you received it, and the reason for the exchange. Exchanges are subject to availability 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2519 S Military Hwy Ste A, Chesapeake, VA 23320

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.